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What method will you use to ship my order to me?
Thingz Factory Direct orders are generally shipped via a range of delivery partners to ensure fastest and safest delivery. All orders will require a signature on delivery.
After I place an order, how long will it take for me to receive it?
You should receive it within three to ten days
Do you ship to overseas customers?
Currently Thingz Online does not ship to addresses outside Western Australia.
My order has shipped, so where is it?
Once you have successfully placed your order and received e-mail confirmation back from us, you can track your parcel using the tracking links provided in the My Orders area of the website.
Lost in transit deliveries – what’s your policy?
In the unlikely event that an order is lost during shipment, we will do our best to replace it as soon as possible (depending upon product availability).
If you believe that your order is lost in transit, please contact us using the Thingz Online Order Enquiry option on the Contact Form making sure to include as much detail as possible including your Order Number, Name, Email and a Phone Number.
In order to confirm that an order shipped via post has indeed been lost, we must wait fourteen (14) business days before replacing it, as most ‘missing’ items are located within the postal system during this period, as advised by our delivery partners.
It may also be advisable to contact your local Australia Post delivery centre to see if they are holding the order, having already tried unsuccessfully to deliver it to you.
Can I have my order sent to an address other than my own?
In most cases, yes. However, for security reasons we are only able to make delivery of certain orders to the home address of the person placing the order, the credit/debit card holder.
Is it possible to specify a particular delivery time?
Unfortunately, no. As we rely on a range of delivery networks, we are unable to issue specific delivery timeframes to delivery drivers.