Refund Policy

Thingz Online Refund Policy
When you shop at the Thingz Factory Direct website, we aim to please and hope you are delighted with your purchase every time.
Please choose carefully. Exchanges or refunds can only be given where goods are faulty, damaged, wrongly described, different from a sample shown to you, or don’t do what they are supposed to do.

Returning or Exchanging an Item
If you receive an item that is faulty, damaged, wrongly described, different from a sample shown to you, or the product does not do what it is supposed to do, you may return the goods back to Thingz Factory Direct Distribution Centre, 37 Ewing Street, Bentley, WA, 6102. Please include your contact details, including the order number, name, email address and phone number, with your goods. Please also include a receipt for the postage paid to enable a refund of these costs.
Please note that the goods must be accompanied by the official receipt/tax invoice you received at checkout. If you do not have a copy of the receipt the goods may be returned for an exchange or Gift Card only.

Warranty – if the item you have purchased is covered by a manufacturer’s warranty Thingz Factory Direct will facilitate service under the terms of the warranty. Please allow extra time for this service as a third party will be involved.
Many of the Products carried on the Thingz Factory Direct Website are different to the products carried in our bricks and mortar stores. For this

Please contact us if you wish to speak to a Customer Service Representative about your return.